Customer Service
Your Customer Service Officer
When you use IML Logistics' services you will be allocated a dedicated Customer Service Officer (CSO) who will manage all your day-to-day transport, inventory and ordering needs
Having a dedicated CSO means you have constant access to a reliable expert to provide solutions to your business' requirements. Your CSO is your direct point of contact at all times in phone and email correspondence, as well as face-to-face meetings, either on your site or at IML's operations.
Your CSO becomes the subject matter expert for your business, with a full understanding of your KPI requirements and an in-depth knowledge of your inventory holding. Your IML CSO takes the hard work out of accommodating even the most difficult requests.
Customer benefits
Our customers emphasise two benefits when we ask them what they like best about IML's services: transparency and trust.
Transparency
We inform you of all day-to-day issues relating to your order and your business. IML ensures that our drivers, Customer Service Officers and transport coordinators - the people you will be dealing with - are well-informed and good communicators. You will always know the status of your order.
Trust
You can enjoy complete confidence in IML. The professional team at IML will go out of their way to resolve a challenging situation for your business.
Whether it's an emergency delivery or an urgent sourcing requirement, the IML team specialise in dealing with 'pressure cooker' moments! This is no accident. At IML we focus on teamwork and being able to anticipate our customers' needs.
IML understands that our customers' confidence in our abilities is paramount when establishing an ongoing business relationship. We take a strategic approach to achieving this confidence. Just as you will deal with a dedicated Customer Service Officer, your depot personnel will usually deal with the same drivers, allowing a relationship of trust to develop.
IML delivers the clear communication and reliability you need for all your business purchasing and logistics requirements.
